That Microsoft account doesn't exist

Publish date: 2024-07-06

Microsoft may display an account sign in error when trying to login to some of its services, usually due to using an alias instead of the account name
If you forgot your Microsoft account name, there are various ways to find it, such as the Email & accounts section on Windows 10.
For Windows related content, such as news, how-to guides, and updates, take a look at our Windows 10 Page.
We also have a dedicated Windows 10 Troubleshooting Hub for sorting out any Microsoft related errors or issues.

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Trying to sign in some Microsoft services, such as Microsoft 365 (formerly Office 365) or Outlook, might result in an unexpected login error that will prevent you from accessing your account.

Some users have reported that this error only appears on certain Microsoft services with the following message appearing when signing in:

That Microsoft account doesn’t exist. Enter a different account or get a new one.

How do I recover a Microsoft account that doesn’t exist?

1. Check if the account name was typed correctly

It is possible sometimes that the account name was misspelled. Double-check if you typed it incorrectly

If the account name was typed correctly, maybe the email address is incorrect or has been changed recently

Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.

Try to login using your old email address or phone number if they were changed

2. Find your account name from your Windows 10 PC or Xbox

Click on the Start button on the left side of your Taskbar, and select Settings

Head over to Accounts, then Email & accounts

Check your Microsoft account names under Email & accounts

Another method would be to open any Office 2016 or 2019 app and create a new document

Click on the top left corner where it says File, then select Account

You can see your Microsoft account name under User information or at the Product information section

One last method would be to sign in to your email associated with your Microsoft account

Then, check for previous emails from Microsoft

The previous emails from Microsoft will show your account name

3. Make sure you’re using the correct account type

An account that was provided by your workplace or school may not have a Microsoft account associated with it

These accounts can be used for logging in for one or more services, such as Outlook or Microsoft 365

Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox

Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account

The only valid ways to sign in are by using an email address, a Skype ID or a phone number registered to the account

4. Your Microsoft account might have been deleted

It is possible that your Microsoft account to have been deleted

Microsoft will permanently delete any account which has not been active for the past 2 years

In this case, you no longer have access to the Microsoft services associated with that account

You can, however, create a new account with the same name

To create a new account, simply head over to Microsoft’s Signup Page and choose a new account name

Once the account has been created, you can start using that Microsoft service again

It could also mean that you’ve previously deleted your Microsoft Account.

How do I find out my Microsoft account name and password?

To recover your Microsoft account head over to the Microsoft Sign-in page, then click on Sign in options. Follow the recovery instructions and use your Skype ID, email address or phone number to recover your account.

How can I find my Microsoft account password?

You would need to reset your Microsoft account password. To reset your password, head over to the Microsoft Reset your password page, then use your Skype ID, email address or phone number to reset your password.

This is just one of the solutions included in this expanded guide on fixing Microsoft Account login issues.