How to fix OneDrive sync issues on Windows 11

Publish date: 2024-06-15

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    • Microsoft OneDrive is a cloud hosting service that sees a ton of usage. It stores every kind of file on company servers with 5 GB for free, right off the bat. The client also adds file synchronization and is available on tons of platforms, some of which don’t belong to Microsoft.

    Just to name a few, OneDrive is on macOS, iOS, Android, the Xbox Series X, and even the Xbox 360 from over a decade ago. Plus, Microsoft Office apps are directly integrated with OneDrive to ensure no previous work is lost. There’s nothing worse than working on a giant project only to have it deleted suddenly.

    All in all, OneDrive is incredibly useful and it’s hard to imagine life without it and it sees frequent updates. However it may be, there are times when OneDrive will stop working for whatever reason. It may get stuck and stop connecting to Microsoft’s servers.

    What should I know before attempting to fix OneDrive?

    There are multiple ways to fix OneDrive connection problems with no single solution that fixes everything. You may have to try out multiple methods before you find the one that works.

    Also, it may take a really long time to fix the issue. One of the methods is to reset your connection to OneDrive, and depending on how big and how many files you have, it may take several minutes to resync all the data. Fortunately, you won’t have to worry about losing any sort of precious data. OneDrive saves everything before issues arrive.

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    This guide will show you multiple ways that you can try out to fix connection problems with OneDrive. In fact, one of the easiest things that you can do is simply close and open the OneDrive app again.

    Once you perform one of these steps, go back and check your OneDrive app to see if it works.

    How can I fix OneDrive sync problems on Windows 11?

    1. Reset the app

  • Click on the magnifying glass icon to bring up the Windows 11 search bar.
  • Search for the OneDrive app.
  • Right click the app and select App settings.
  • A new window will appear. Scroll down until you see Reset.
  • Select the Reset  button to reset all OneDrive settings and resync the app.
  • Conversely, you can select the three dots at the top of the OneDrive app to bring down the menu.
  • Click Settings.
  • You have the option to reset the app by clicking Reset now at the bottom of the settings menu.
  • You may also noticed that your OneDrive space is filled up. This most likely is the cause of any sync problems as you longer have room for extra files.
  • If that’s the case, click on Get more storage.
  • You will then be taken to a webpage where you can purchase more storage space for your OneDrive account.

    • 2. Add OneDrive to the Windows Defender Firewall whitelist

  • Click on the magnifying glass icon to bring up the search bar.
  • Search for Windows Defender Firewall and select the first entry you see.
  • Click on Allow an app or feature through Windows Defender Firewall on the left hand menu.
  • Click on Change settings at the top of the menu.
  • Scroll down and locate OneDrive in the Allowed apps and feature menu. It should automatically be whitelisted.
  • If unchecked, select OneDrive and then click the boxes under Private and Public.
  • If it’s not there or OneDrive still doesn’t work, click on the Allow another app… button at the bottom.
  • A new window will appear. Select Browse…
  • In this new File Explorer window, search for Microsoft OneDrive.
  • Click on the specific folder or file you want to whitelist on Defender Firewall.
  • It will appear on the small window. Click Add on the bottom.
  • Once done, click OK at the bottom.
  • Then close Defender Firewall and check if OneDrive is working.

    • 3. Turn off Proxy server via Settings

  • Click on the Start menu in the bottom left corner.
  • Select Settings.
  • Select Network & internet on the left hand menu.
  • Select Proxy.
  • Locate Manual proxy setup and select Set up.
  • If it’s On, click the blue tab to turn it off.
  • Click Save at the bottom.

    • 4. Revert to Default DNS

  • Click on the magnifying glass icon to bring up the search bar.
  • Search for the Control Panel and click on the first entry you see.
  • Click on View by in the corner.
  • Select Category.
  • Click Network and Internet.
  • In this new window, go to Network and Sharing Center.
  • Click Change adapter settings on the left hand side.
  • Right click on Ethernet0 or WiFi network, depending on what you have.
  • Select Properties in the new drop down menu.
  • Next, double click Internet Protocol Version 4 (TCP/ICPv4).
  • Select Obtain DNS server address automatically.
  • Then click OK to save changes.

    • 5. Reset the OneDrive app with the Command Prompt

  • Bring up the search bar again by clicking on the magnifying glass icon.
  • This time, search for the Command Prompt.
  • Click on Run as administrator on the right hand side.https://windowsreport.com/wp-content/uploads/2022/02/command-3-edited-2.jpg
  • Enter the following command into the Command Prompt: %localappdata%\Microsoft\OneDrive\onedrive.exe/reset
  • Hit Enter to run the command.
  • Once you’ve run the command, launch OneDrive and sign in to your account. You should no longer have any syncing problems.
    • Read more about this topic

    Are there any Windows 11 updates I should keep an eye on?

    Coincidentally, there was a recent update for OneDrive for Business, which allows users to have control over who gets access to files, plus makes it easier to people to have said access. It’s a pretty good quality of life change.

    On February 4, Windows 11’s Media Player got a major update but is only available in the Windows Insider beta channel. The new player adds album art and artist information for music and high dynamic range playback for videos.

    You also may be interested to know about the wide variety of note-taking apps on Windows 11. You may think that writing notes doesn’t require a specialized app, but you’d be surprised at what some of these apps can do with their advanced features. Some have features that assist creatively minded people with their projects.

    Feel free to leave a comment below if you have any questions on other Windows 11 apps. Also, leave comments about guides that you’d like to see or information on other Windows 11 features or list guides like this.

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